The New Streaming Culture. A Look at the New ViacomCBS Streaming Study.

As we begin to turn our attention to the post pandemic, pertinent questions are being raised as to how the past year might have changed consumer behavior and if these behaviors are permanent or transitory. ViacomCBS commissioned a ground-breaking study using cultural tracking, a nationwide quantitative survey and consumer and expert interviews to craft a highly nuanced look at audiences and their individualized content pathways. The result is The Culture of Streaming study.

The Culture of Streaming Study

On-demand content today is more than just leisure consumption. It’s a library of feelings that enables us to explore fantasies and craft identities. In other words, because of the hyper-personalized way we consume content today and our dislocating experiences during the pandemic, content now connects deep into our psyches. This holds valuable lessons for marketers and media planning.

Ø  Borderless Identities. With the explosion of accessible streaming content and personalized algorithms, consumers now have the opportunity to explore and craft private identities. “In our study, 41% say that there’s a show, movie or online video that they love to watch that a stranger would find surprising or funny because of how their life would appear. Advanced targeting capabilities can model your audiences and find ways to connect with them wherever they are and beyond a broad demo classification” explained Mary Kate Callen, Vice President, Creative Strategy & Cultural Intelligence, Velocity, ViacomCBS. The lesson is that marketers must refocus their targeting strategies as legacy demographics no longer work. 

Ø  Library for Living. Content helps us find meaning, regulate emotions and guide new areas of personal growth. “People are complicated and nuanced and our ability to forge our own micro-culture identities has been accelerated by access to different content, culture and experiences,” she noted. Therefore, quality culture-defining programming is now a must-have for marketers.

Ø  Intimate Screens. Because of the intimacy of screens, the content we consume fosters a sense of belonging which can sometimes lead to obsession. She explained that, “If people don’t always fit into boxes, we need to advance the way we think about finding those audiences and where they are.” The takeaway is that marketers need to reach all screens at scale.

The Impact of the Pandemic

“The rise of streaming over the last several years has enabled viewers to have more control over their own entertainment and content toolkit,” explained Callen. She noted that the pandemic has accelerated those behaviors in the following ways.

1.       More control over when and how one consumes content. “Thirty percent of Americans say they’ve snuck in watching content while they were supposed to be working,” noted Callen.

2.       Using content as a portal and a salve to manage emotions. She noted that, “Americans are using content as therapy and as a way to connect to others and to process a complex and uncertain world.”

3.       New streaming services were launched and existing streamers pushed a lot more content during the pandemic. As a result, many people missed physical connection so they glommed onto standoms and connected with others via content. “Thirty percent found themselves ‘going down an internet rabbit hole’, tracking down content across media and 9% or about 20M thought about getting a tattoo based on a show,” Angel Bellon, Senior Director of Creative Strategy & Cultural Intelligence at Velocity, ViacomCBS, shared.

According to Callen, these current behaviors are accelerators. “We believe many will last beyond lockdowns. Of course, as office work and commutes return to normal, some of the time spent shifting content may reduce but also may not go away entirely as remote and hybrid work environments will be more common.  What we do expect to continue post-pandemic is the ability to control your own content toolkit.”  

The pandemic also created a greater sense of family who were grateful for the extended quality time they shared with each other. “Content brings families and people closer together. Nearly 1/3 of people have deepened their connection with someone because they realized they were fans of the same show,” expressed Bellon who added, “Thirty percent of people have found someone more attractive because of the TV shows they loved.”

The Role of Technology

Algorithms help to guide content engagement, “and with so much choice, curation is necessary,” explained Callen. “But,” she added, “this year, ‘what did you do this weekend’ was replaced with ‘what are you watching.’ The desire to connect with others through shared viewing – either via live or linear – has never been greater. People found shared connections with others through fandom of a show.”

In fact, Bellon explained, “We are seeing the rise of a Content FOMO! It used to be about experiences but now it’s about shows. In our study, we learned that 71% says they’ve been excited to talk with someone about something they watched but couldn’t because the person hadn’t watched it yet.”

The degree to which fans are willing to forgo certain things if threatened with missing their favorite show’s finale was surprising; 33% would give up using social media for a week, 19% would give up caffeine for a week, 17% would give up romance for a month, 10% would give up showing for a week, 10% would pay $50 for a single episode, 7% would forgo a professional haircut.

The Impact of Content

This past year, content became an outlet, an escape and, “a place for storytelling that connects us to our emotional well-being. Fifty percent of people have used a show, movie or online video as a form of therapy. Twenty-eight percent of people claim that a TV show has already helped them become a better person,” stated Callen. 

According to Bellon, “We see nostalgia as having evolved into more of a timeless present – nostalgia for your own past but also nostalgia for a past you yourself didn’t experience. Gen Z are watching shows that they weren’t alive (or too young) to have watched the first time.  Twenty-six percent of audiences have become obsessed with a show that was popular before they were alive.” This exploration for content is expected to last long after the pandemic is over.

The Path Forward

At this pivotal moment, marketers need to refocus their targeting to better engage and reach borderless identities, connect with quality culture-defining programming and reach all screens at scale. This can be achieved by employing ViacomCBS EyeQ which is an integrated product suite that enables planners to be where the pertinent audience is, no matter how eclectic, unexpected and varied their navigation through content might be. To view the full report click here.

 This article first appeared in www.MediaVillage.com

 

The Culture of Proximity in a Vastly Changing World – A New Viacom Velocity Study

Viacom Velocity’s Culture and Creative Insights team  just released the results of a new study on Millennials that they made into a documentary called “The Culture of Proximity.” In a time of fake news and alternate facts, it appears as if Millennials are taking a new look at what really constitutes truth, forming new relationships that may not necessarily require any actual physical contact and endowing brands with human characteristics.  

The Culture of Proximity study revealed four major themes –

       1.       The Conjoint Effect: Brands are people, and people are brands.

       2.       New Centers of Gravity: Proximity puts people on the same playing field as creators of mass culture. 

       3.       The New Intimacy: The difference between “in real life” and virtual is blurry. True intimacy is possible without physical proximity.

       4.       The Filtered Me: The idea of authenticity is being rewritten.

Velocity Culture and Creative Insights’  senior director Mary Kate Callen and director Maya Peterson explained how these Millennial attitudes can play out for brands, companies, and the general culture at large.

Charlene Weisler: What are the major takeaways that you discovered?

Mary Kate Callen: We fielded this study prior to the election so we were shocked to see that a third of Millennials believe that there is no such thing as the truth. We noticed that there is a new dynamic in culture where you construct your own version of culture. There is a positive side, obviously, where you can experience the world as you want to – your favorite friends and celebrities, your niche fandom. But creating that cultural bubble has its downside which is that there really isn’t a shared sense of what is fact. We also found that 51% of Millennials say that sometimes they don’t believe the things that mainstream culture considers to be fact. That feels very relevant for the time we are in right now.

Charlene Weisler: How do you see that playing out?

Maya Peterson: Our institutions are at risk right now and hopefully they will become more transparent and we will see more authenticity from them, which is something that Millennials really crave.

Mary Kate: We see people having a stronger sense of relationships – there is a lack of trust in institutions but more of a trust in other people, so that closeness of proximity we have to each other is translating into a trust between one another - If you share an interest online, for example, versus the traditional authority figure. There has really been a shift in that. 

Charlene Weisler: Do you see trends like the conjoint effect leading to a culture of narcissism?  

Maya: That is an interesting question. The conjoint effect describes the phenomena of people taking on the characteristics of brands and celebrities because of our close proximity to each other and to the making of culture. So we see that, for example, 50% of Millennials think that a movie should be made about their lives. And 70% are actually choosing things to do in real life based on being able to post about them. But we wouldn’t call that narcissism. We think it is that people have a sense that they not only have more control of their personal narratives but they also have more control of the cultural narrative. There is a sense that your voice is important and that you can make a change. 61% of Millennials say that they can influence popular culture. We see this in the activism and political engagement of this group. It’s not narcissism. It is impacting culture for the general good in a lot of ways.

Charlene Weisler: What impact do you see on the future where brands are considered people? How will that influence corporate behavior?

Mary Kate: We have already seen this explode. Brands are using the slang of people, they are responding to other brands as individuals. But right now I see this as more surface level acting as a person. The question for the future is, ‘Will brands take this to the next level of what being a person really is?’ For example, people have complex, dimensionalized values and that is a difficult thing for brands to nail. Another example is the idea of authenticity and the gap of what that means as a person versus what that means as a brand. We think authenticity for people often means being honest and transparent, being your whole self. Whereas for brands right now it is often equated with consistency – are brands saying the same thing in their social channels, TV ads, experiential executions – with consistency being a stand-in for authenticity. Currently, a third of Millennials believe that brands aren’t as honest as people try to be. There is an opportunity for brands to improve that perception.

Charlene Weisler:  How do you see personal relationships shaped by these attitudes playing out in the next decade? How will it impact the culture in family values and friendships?

Maya: What we are seeing now is that people feel closer to people they have a shared interest with online than those in their own community. We asked a question about who you trust most – people your own age, news media, the government, people online with a shared interest or people in your community. The number one response with 68% was people online with a shared interest. People in your own community was #3. So the definition of a personal relationship is changing. You don’t need physical proximity to feel close anymore. In fact you may not even have to know someone at all to have a real relationship online. But looking future forward, we think that shared experiences still matter and that ultimately people create community whether online or in person.

Charlene Weisler:  Will some brands and market categories be more affected by this Millennial attitude than others? If so which and how?

Mary Kate: All categories will be affected by this eventually. Millennials are the largest consumer group and we are living in a Millennial-ized world. They are the early signifiers of cultural change that eventually get adopted. In future generations it will be even more acute. While Millennials are defined as Digital Natives, the next generation may be defined as Proximity Native - People who have grown up with this changing cultural dynamic. We see this affecting multiple categories now and moving forward.

This article first appeared in www.MediaVillage.com

Viacom Velocity Unlocks Emotional Analysis for Marketing Campaigns and Identifies True Social Influencers

Viacom’s Lydia Daly, Vice President of Social Media for Velocity, spent most of her career to date in agencies. Two years ago she joined Viacom Velocity, the award-winning integrated marketing and creative content team and her work looks at the amplification, measurement and distribution of digital and social media for marketing campaigns.  Her focus on social media research has led to a range of groundbreaking projects and a recent collaboration with Canvs in emotion-based research. How does Velocity track emotions in campaigns and how does Viacom use that to help their clients? Lydia explains it all here.

Charlene Weisler: What is the Echo Social Graph?

Lydia Daly: The Echo Social Graph is our proprietary custom analytics dashboard that measures the effectiveness of our social marketing campaigns which was created in partnership with Spredfast which is based in Austin, Texas. Before this dashboard was created, we tracked social campaign performance very manually using excel spreadsheets. With the Echo Social Graph we created a sophisticated tool that allows us to automate measurement of the entire social conversation including and beyond our owned content across multiple platforms including Twitter, Facebook, Instagram, Tumblr, and more.

The data visualization has three sections. The first focuses on Campaign Metrics and how the audience evolves over the lifetime of a campaign in terms of impressions and engagement. The second section takes a deeper look at Content and identifies the most engaged pieces of social media content and the most influential influencers. Finally the third section looks at Demographics, identifying hot spots for engagement around the country and delivering directional insights about demos that can help our marketers further customize campaigns for clients.

Charlene: What are the demos that you use? Are they the standard ones?

Lydia: We look at all demos depending on the client and the campaign. In terms of social influencers, Viacom Velocity uses a casting process that matches social talent, the target audience, our brand voice with that of our advertising partners. Demos like age are a factor here but it’s also important to look deeply at the audience they appeal to and the kind of content that they create to ensure a good fit. You can have someone older who attracts Millennials and they could be a good influencer target for us even though they themselves fit outside of our target demo.

Charlene: What are the most important metrics in social media research?

Lydia: Reach and engagement are the perennial favorites. However, the Echo Social Graph tool allows us to delve much deeper than that. It enables us to track campaigns that are social by design and includes components that give us insight into the top performing posts as well as an hour by hour deep dive into how those campaigns played out. 

Charlene: Who are the influencers of today?

Lydia: In the past, they were predominately celebrities but that has changed massively. Now, social media influencers are breaking through and generate a lot of buzz across  specific social media channels like Vine, YouTube, Instagram and more. They influence all types of genres and industries and there are so many different types of social talent for partners to tap into. Every clients’ brand is different and the explosion of social talent in recent years gives advertisers more ways than ever before to customize and tailor one-of-a-kind campaigns.

Charlene: How do you match influencers with brands?

Lydia: It is both an art and a science. Some data helps in identifying certain types of influencers as it pertains to the demographics of the audience but we have an in-house team that is specifically charged with casting social influencers and identifying the players in the space who add that layer of art to the data science.

Charlene: Can you talk about your work with Canvs?

Lydia: The Echo Social Graph launched over a year ago  and we have always wanted to add a layer of sentiment analysis to deepen our audience insights, especially around millennials. However, Millennials use nuance, slang, irony, jargon, misspellings and more in their social conversations – this was always a hurdle for traditional sentiment analysis. Our partnership with Canvs expands our campaign measurement capabilities to incorporate emotional analysis. This means we can now interpret reactions to marketing campaigns and then qualify them into 56 emotions. This allows us to decode that conversation for our clients and understand how these audiences are responding to content.  

Charlene: Is it really possible to measure emotional responses to marketing campaigns?

Lydia: Yes. Canvs has developed a methodology to measure emotionality and this offers us a way to look at social conversations quantitatively to understand the feelings behind them. We can do this with marketing campaigns because we are already pulling all of the relevant campaign data as qualified by hashtags, phrases and keywords through our Echo Social Graph. The Canvs tool then analyzes that pool of data. This integration means that we have the ability to measure emotional reactions to our campaign content and that’s what our partners are looking for. 

Charlene: What do you consider to be engagement?

Lydia: There are so many ways that our fans engage with our content but for measurement purposes we have a way to group these. Our Echo Social Graph measures social engagement in three ways by Action, Creation and Shares. Actions include likes and favorites, Creation includes the physical creation of a social post and Shares represents shares and retweets. This gives us a good overview on a campaign and how content is igniting on social.

Charlene: Where do you see all of this new and ground breaking research going in the next five years?

Lydia: Social media measurement will continue to grow and evolve. Engagement will remain a key metric as everyone wants to understand the actions taken on their content. Tied to this will be more widespread emotionality research since this adds such a compelling layer to engagement numbers.

In terms of the world of talent, I think that the idea of social influencers and celebrities will converge as online influencers move to linear and the big screen thereby increasing their fame. Mainstream celebrities will get more sophisticated when it comes to promoting themselves via social media channels.

This article first appeared in www.MediaBizBloggers.com