Haley Gribben, Strategy & Insights Manager at Net Conversion, just authored a study on the new rules for consumer engagement which shed new light on what is happening in the media marketplace. “Our goal (in conducting this study) was to give marketers practical insights into topics such as economic confidence, spending habits, brand loyalty, and the impact of different media sources,” she shared.
The survey of 1,200 U.S. adults in July 2025 used the Pollfish platform focusing on consumers 18 to 64 with household incomes of $50,000 or more, who had recently made a significant non-essential purchase and subscribed to at least one OTT streaming service.
Charlene Weisler: What are the major takeaways?
Haley Gribben: We identified a few fundamental shifts that marketers should focus on:
1. Conscious consumption demands lasting value. Consumer confidence is low, with 59% saying the economy is worse than last year. The result is that 92% have recently changed spending habits—seeking more deals, reducing non-essentials, or opting for generic brands. However, they are not stopping spending entirely. They're just highly deliberate, still prioritizing experiences they truly value, like dining out and traveling.
2. Value-driven switching is changing what loyalty means. Eighty-five percent recently switched brands for an economic or value-related reason and 40% are less loyal to brands than a year ago. Brands must work harder to earn customers at every touchpoint, showing clear value for money and consistent product quality.
3. AI is broadening the purchase journey. Up to 62% of consumers in some categories now spend more time researching purchases than they did last year and AI is playing a significant role. Forty-five percent are using AI recommendations to inform their decisions and half of AI users report that these tools are increasing both research time and number of sources they consult.
Weisler: How do these takeaways replicate or diverge from historical findings?
Gribben: While some of our results support previous studies, we found new and unexpected insights. Consumers continue to feel uncertain about the economy. Value for money and consistent product quality remain the main reasons for brand loyalty. When researching purchases most people still rely on search engines, online reviews, recommendations from friends and family, and brand websites. Marketers should maintain focus on these key areas.
Our study stands out by showing how consumer confidence, changing behaviors, and the buying journey are connected. Beyond just measuring sentiment, we looked at how these factors shape long-term spending habits. While others report low confidence, our data reveals that 95% of people are making lasting changes to their spending affecting how they interact with brands and make choices. We also found that brand loyalty is dropping faster and more deeply than before. Four in ten consumers are less loyal than they were a year ago which suggests that economic pressures are pushing more people to switch brands.
Our findings about the new role of AI in consumer decision-making are especially interesting. Historically, new tech is seen as a way to speed up the purchase path but our data shows that AI recommendations are increasing research time and the number of sources used. This suggests AI is being used to widen exploration paths rather than as a shortcut. This fundamentally changes how marketers must think about content strategy and influencing the purchase journey.
Weisler: What actions should marketers take from these?
Gribben: Marketers need to recognize that ongoing economic pessimism (51% expect conditions to decline) and the rapid pace of consumer change mean data-driven agility is no longer optional – it’s now a core competitive advantage. We see three key lessons:
● Nail the basics, differentiate through trust which comes from honesty and authenticity. Consumers want pricing transparency and genuine commitments that align with brand values, not overt political messaging.
● Blend head and heart and test rigorously to find what works. Buying decisions are complex. Messages need to appeal both to rational factors — like quality and savings — and to emotion, through storytelling and connection. But there’s no one-size-fits-all approach.
● Move from reactive to predictive. AI is expanding research paths and there is growing opportunity within streaming advertising. Given the fragmentation and the hyper-personalization of media consumption, marketers need to embrace a precision data-driven approach. This means moving beyond static plans and reactive reporting to strategic use of data to continuously refine campaigns based on real-time performance by audience, platform, and device.
Artwork by Charlene Weisler
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