Disney’s Upfront by the Numbers

Disney’s highly anticipated upfront comes at the heels of its acquisition of Fox properties. So the event this year not only heralds in a new expansive era for the company, it also presented a synergy of established, previously frenemy properties. As part of their presentation, it was also announced that Disney has just acquired full operational control of Hulu with the ability to acquire full ownership at a future time.

Storytelling in all of its forms is a paramount vision for the network group, from ESPN (focusing on gaining more rights, weaving compelling stories and showcasing more live events), National Geographic (focusing on premium factual storytelling), FX (scripted shows) and Freeform (embracing disruptive voices).

In addition to a range of network specific content, Rita Ferro, President, The Walt Disney Company Advertising Sales and Partnerships, announced there were, “investments around data and technology. There has been tremendous advancement in that space with an emphasis on reach, effectiveness and delivering on those results that are important to our clients.”

Disney+, the OTT subscription service, loomed large with some of the properties slated to be included in the service and other waiting to hear. The aggregation of compelling content has been ramped up in this new expanding company with each network offering something for a different audience segment.

ESPN announced a deal with Caesars to be the official odds provider for the network for, as Connor Schell, EVP Content, ESPN, stated, “for fans interested in betting content.” He noted that in 2018, and for the 5th straight year, ESPN was “the top network in every key male demo,” and added that the network had the “best portfolio of rights across the industry for live events – 25,000 of them.” He proposed an aggressive social media strategy including 200 live shows on Twitter, all with advertising.

For FX CEO John Landgraf, there is, “a lot to figure out as to how this (acquisition) will work out in its optimal form.” But with an array of original scripted programming, the network has the inventory. “Over the past 15 years, we went from one to 15 scripted shows,” he stated, and then added, “but 15 scripted shows aren’t enough.” He is examining non-linear rights and expects to see “a lot of innovation about what can be done in this new system.” Rather than placing FX on Disney+, Landgraf sees Hulu as the best streaming service for his network.

Courteney Monroe, CEO, National Geographic, noted that her network is a recent addition to Disney and sets itself apart with “premium factual storytelling,” and “quality, excellence and distinctiveness above all else.” The network is adding scripted anthologies such as the Genius series and reaching bigger and broader upscale audiences. “Entertaining and smart are not mutually exclusive,” she concluded.

Tom Ascheim, President, Freeform, positions the network for young adult women and highlights inclusiveness. “We are embracing disruptive voices,” he explained and added that one of the benefits of the merger is that Freeform will air The Simpsons. “Millennials currently outnumber boomers,” he stated, “and we are the leading brand for that audience.”

Karey Burke, President ABC Entertainment, concluded the event with an overview of the new season’s schedule, stressing the importance of stability and the need to carefully craft every show before it’s ready to launch. “We are stabilizing the schedule and scheduling fewer new series,” she explained, “There are too many messages to get out there so we will have fewer and bigger launches. There is a value in nurturing the shows you already have.” ABC network is aiming for a strong female POV and this strategy is paying off. “ABC dominates with women. We are #1 since January,” she concluded.

This article first appeared in Cynopsis.

Championing Television Targeting Through the ATSG

Sometimes the best way to advance initiatives is to band together a group of frenemies and form a consortium. In the case of ATSG, (Advanced Target Standards Group), Discovery, ESPN, Fox, Turner and Viacom shared their expertise to accelerate the use of advanced targets in the buying and selling of TV advertising.

The group was formed in 2016 when data -driven linear deals were fairly new. At the time, “all the participants recognized that there was a need for standard approaches and consistency in defining and measuring advanced audiences,” explained Pete Doe, Chief Research Officer, clypd who also leads the ATSG. “Since then we’ve grown to include representation from more media owners, agencies and CIMM.”

Since their inception, the group has deliverables in the following areas –

• Guidelines to help buyers and sellers manage advanced audience deals and first party data.
• Calculation Principles ensuring consistent and transparent advanced audience definitions and calculations.
• Pre-defined Advanced Audience Definitions.
• Perspectives on data quality for advanced TV data sets and Attribution.

The need for such a group is evident when you compare linear TV to digital. “Linear inventory is finite while digital is effectively infinite, so that leads to very different demand and supply and monetization,” noted Doe. But another key difference is measurement where linear TV with its human-based panel is a counterpoint to digital which is device driven with inferences about humans being drawn from observed online activity and big data matching.

“Typically, the assumption is that a served digital ad is seen by one person, but with television, co-viewing is common. As OTT continues to grow, measurement needs to reflect that more than one person is watching the IP-delivered content on the big screen. The best of both worlds has to be a hybrid measurement of big data sources reflecting device activity, informed by representative panel measurements of people,” concluded Doe.

The next steps for ATSG are to expand their membership to include other parts of the media ecosystem while continuing to work on cross-platform target definition consistency and guidelines on the reliability of advanced audience campaign delivery.

This article first appeared in Cynopsis.

Maximizing the Impact of Out of Home Measurement

Where is out of home (OOH) headed in a world of media fragmentation and greater competition for consumer attention? 

The ARF helped to answer these questions at their Maximizing OOH Impact event this week. A roster of participants including Andy Stevens, Senior Vice President, Research and Insights, Clear Channel Outdoor, Christian DeBonville, Director, ESPN Advertising and Marketing Intelligence and Emma Carrasco Chief Marketing and Engagement Officer, Senior Vice President of Global Strategy, National Geographic Society weighed in on how data, technology and creative can all be leveraged to raise awareness, improve branding and efficiently capture the consumer journey.

OOH at a Measurement Inflection Point

According to Barry Frey, Chief Executive Officer, DPAA, “OOH is one of the hottest media today.” He cited three pivotal societal and technological changes have been a boon for OOH. First, we are spending more and more time out of the home. “We are increasingly an active mobile society,” he asserted, “and we are becoming a more urban society.” As mobile phones become ubiquitous, this fuels the ability to track people wherever they go. Second, Frey sees advertising inside the home as “fragmenting at best and declining at worst.” Third, with the addition of digital data capabilities, OOH is now able to count, measure the impact and attribute usage just like the rest of the media industry. This improvement in measurement coupled with a safe, viewable, closed system that has no ad blocking, places OOH on an equal footing with other establish media options.

Data and Technology

The advent of improved technology that results in more valuable data is pivotal to OOH’s growth. The ability of marketers to track the consumer journey with mobile geo location data, for example, has created opportunities and greater confidence in OOH. Nielsen has been very active in expanding its OOH measurement offerings as are companies such as iQ Media which offers visual detection data that includes mood and engagement metrics.

“There are three reasons why mobile is so important,” Andy Stevens, Senior Vice President, Research and Insights, Clear Channel Outdoor noted, “Everyone has a phone and we carry it with us all the time. In fact, 85% of adults have their phone within arm’s reach all the time.” The full consumer journey becomes evident because the data tells us where people are, their routes throughout the day and their possible exposures to billboards. The methodological road has been long one but now refinements in the methodology, such as radius assessments and direction of travel, give the advertiser greater confidence that ads have actually been viewed.

Clear Channel’s case study “not only used mobile data in the planning and measurement of OOH, we also used it to amplify the impact of OOH by retargeting people who have seen OOH ads with mobile ads,” Stevens explained. This has a priming effect where the lift in store visits with and without the additional mobile ads could be compared. “There is a higher lift from people who have seen both the OOH ad and the mobile ad,” he continued, “It is a one plus one equals three effect going on. There is a natural synergy between mobile and OOH.”  Stevens is finding that these results are valuable sales tools for advertisers who may be using mobile but currently do not have an OOH strategy. “An integrated media strategy can yield better results overall,” he concluded.  

Powerful Creative Is a Must-Have

Powerful creative also plays an important role in OOH effectiveness. Emma Carrasco, Chief Marketing and Engagement Officer, Senior Vice President of Global Strategy, National Geographic Society, has developed a Photo Ark Campaign to help raise awareness of the last 12,000 species in captivity before they disappear. “Our partnership with the Outdoor Advertising Association of America enabled us to take this campaign to a whole new level,” she explained, where association members can get more involved in spreading the message. She shared with me that the feedback has “been tremendous,” with support across traditional out of home, digital, transportation, for example.  Social engagement, and its resulting data, has offered a huge, measureable boost in awareness.

Carrasco sees the next five years as a continuation of National Geographic Society’s efforts to build a complete documentation of all of the species in captivity. Currently 7,000 animals have been photographed, but there are still 5,000 left to do. “We want to bring awareness to what happens to society when these species disappear. We might actually have a chance to save some of them.”  Strong creative in conjunction with OOH ad placement and measurement will help propel this worthy cause.

Data Debunks OOH Myths

OOH exposures are surprisingly pervasive. Christian DeBonnville, Director Advertising and Marketing, ESPN, found that “the OOH audience is seen throughout the year, throughout the day and not just the biggest events in bar locations. It is programming that is on in the morning, during mid-day when we presume people are at work or at the gym or other out of home locations where we are seeing significant lifts.”

He noted that agencies and clients are more receptive to giving credit for audiences that are seeing programming and ads outside of the primary residences. The ability to credit the full consumer journey is great news for both advertisers and content creators.

This article first appeared in www.MediaVillage.com

Advertising Week Launches With a Focus on Diversity and Inclusion

Advertising week is always a dizzying array of too many interesting panel choices. It is always difficult to choose - do I go to Data? Programmatic? Creative? Content? This year I began with the Talent and Empowering Women tracks that explored both the challenges and the personal triumphs that still need to be navigated through conscious and unconscious biases.

The Transgender Journey

Chris Edwards' emotionally fascinating talk, The Ultimate Rebrand: What We Can Learn From One’s Transgender Journey was of particular interest to me because my cousin is transitioning from male to female. Edwards’ relayed his personal story of navigating through gender identity at a time when it was not only unusual but also misunderstood and mislabeled. "Sexual orientation is who you go to bed with. Gender orientation is who you go to bed as," he explained. Born female, Edwards was able to use his skills as an advertising creative (EVP Group Creative Director at Arnold Worldwide) to "rebrand" himself and become the person he always felt he was.

Using his marketing experience, he decided first to evaluate the landscape. In 1995, the term transgender was not yet in use. The word was transexual which had very negative connotations. Edwards had to navigate through the terminology. The next step was to determine his brand message, which to Edwards was to be open and honest about the transition. Then he sought to develop a solid communication plan by engaging brand evangelists (close friends and business associates) and then, taking into account executional considerations, roll out his "re-branding". His advice was that "We need to acknowledge that we all have prejudices. The best way to help overcome prejudices is to tell your personal story rather than have edicts coming down from the organization. We need to feel empathy."

Diversity Recruitment and Retention

ESPN's panel on achieving diversity offered a good perspective on how to best achieve racial diversity in the corporation. And the issue is not just achieving diversity; It is also retention and inclusion in the workplace. As Marc Strechen, VP Multicultural Marketing at Diageo North America, explained, "We need to develop train and nurture talent. We believe in the freedom to succeed. People are held accountable at Diageo." Jack Myers, Media Ecologist, Chairman MyersBizNet, noted that although there are still big challenges in achieving diversity, there have been some recent inroads. "The recent General Mills announcement that requires all of their agencies' talent pools to reflect their consumers shows that clients can step up and be leaders." His work with the 1stFive.org summer intern event was held at Turner is year and included past interns to help create a sense of community. "Our efforts are focused on retention to keep them in the industry. We find mentors and encourage them to also be mentors to senior people in the industry."

But change cannot bubble up from the bottom. According to Molly West, VP Global Business Operations at ESPN, "If we want a cultural shift in a corporation, we have to do it from the top down." Myers agreed and said, "One of the biggest challenges is that we are talking to ourselves. We need to find ways to get changes at the senior management level. Men need to have zero tolerance for sexist, misogynistic and racist comments in any context, whether it's small private gatherings of men, or in their companies and advertising.”

Women's Empowerment

A subject close to my heart, the two panels I attended on women’s empowerment covered those who are trailblazers such as firefighter Regina Wilson who is the first female president of the Vulcan Society and those who have cracked the glass ceiling such as Geri Wang, President of ABC Sales. Both panels offered personal stories and perspectives on how success can be achieved and what challenges continue to vex.

Despite the advancements made by women in the workplace, we are still a long way from true equality. Women are still underrepresented in C-suite management and on corporate boards. There is still income disparity (Women earn only 79 cents to every dollar a man earns). Women communicate differently than men and this difference often prevents women from being fully included in discussions. Their ideas can be negated until “seconded by a man” as Nadini Ramani, Vice President at Twitter, explained. “Just being a woman changes everything,” she added.

Conclusion

I would like to think that as awareness of the importance of diversity increases in the workplace, we would enter a golden age of inclusion where anyone can go as far as their talents will take them. But I am still unconvinced that this will happen any time soon.

One of my previous employers had many women in leadership positions when I first joined the company but ten years later, a much smaller percentage of women occupy the upper echelons. Check any new start-up in the media field – from programmatic to data to technology - and chances are there will be no African Americans or women either in their C-Suite line positions or on their boards. If we are all truly committed to inclusion, let’s at least retain the diverse talent we have and create more representation on boards. 

This article first appeared in www.MediaBizBloggers.com

Research Has to Be Future Forward. Q&A with ESPN’s Artie Bulgrin

For those of us in Research, it is both the best of times and the most challenging of times; The best of times in that we have access to more unique data sets that can be used to gain greater insight into the consumer experience. The most challenging of times in that the discipline of media research is being bifurcated into Research, Analytics and Data departments, some reporting into the same departments, some operating parallel.

So it was with great interest that I spoke to Artie Bulgrin, SVP Global Research and Analytics for ESPN, who has been an advocate of cross platform measurement data and research solutions. ESPN was the driver behind Project Blueprint, a collaboration with comScore to build the industry’s first cross platform measurement solution. ESPN, through Bulgrin’s efforts, remains in the forefront of research solutions to the changing media environment.

Charlene Weisler: How has the marketplace’s interest in data impacted Research’s role in your company?

Artie Bulgrin: First party data in combination with other proprietary and third-party research has become an important part of the paradigm shift in our business – meaning that we know more about the ESPN fan than anyone else. So our clients have become much more reliant on us for trusted insights and guidance as to how to connect with our fans as consumers and better understand emerging behavior that is currently unmeasured or not measured well in the syndicated space. This is a trust we take seriously.  So for us research and data have been moving on a parallel plane at ESPN. I am responsible for ESPN’s audience research and our digital analytics, so we have been linking census data with traditional measures for a while. We have long advocated time-based measures, such as average minute audience, as a common denominator to link media usage across platforms. Our ESPN XP initiative was created in 2010 to move cross-platform measurement from custom project to standard practice because there was nothing out there to measure total reach or duplication across platforms. The ultimate result of that initiative was Project Blueprint with comScore. Blueprint is a perfect example of big data and panel-based audience measurement merging. If nothing else, Blueprint proved that the hybrid approach works and it is the future. 

Charlene Weisler: How do you use Nielsen beyond linear measurement?

Artie Bulgrin: Right now, not a lot. Mainly because we use Nielsen mostly as a TV currency and our content is mostly seen live.  We do have lots of non-linear digital content and will continue to seek out the best cross-platform solutions - so Nielsen could be a part of that in the future. Meanwhile filling audience gaps in our linear content remains a priority.  Nielsen’s Total Audience Measurement approach is a good plan and we are hoping it can fill those gaps, but enabling total audience measurement and achieving it are two different things. I’ve said before that audience measurement in the digital/data world is now a team sport – meaning it requires cooperation and collaboration from the media, distributors and platforms. One of those measurement gaps  involves TV Everywhere and our Watch ESPN service. Based on our analytics, usage has grown over 60% in the past year across all platforms and over 100% on OTT platforms. OTT viewing of Watch ESPN has matched or exceeded typical TV viewing levels in terms of minutes per device and it is not a personal platform and so we need Nielsen to capture the co-viewing audience in front of the set. 

Charlene Weisler: Where you surprised by this?

Artie Bulgrin: Initially yes. We thought that viewing of Watch ESPN would be driven mainly by displaced audiences in terms of reach and minutes. But now we see that more than half of the minutes consumed are coming from primary or secondary residences through the use of devices like a Roku, Apple TV or XBox 360. These have become the new set top boxes filling more rooms in American homes and creating new opportunities to watch ESPN.  

Charlene Weisler: Is ESPN involved in any programmatic TV efforts?

Artie Bulgrin: Yes. We have some programmatic activity going on right now. But ESPN is still focused on our distinctive point of difference of offering live, premium content and a well-lighted (high viewability) environment.

Charlene Weisler: Knowing what you know about cross platform viewing behavior, where do you see the viewing trends going three years from now?

Artie Bulgrin: With television content overall we are seeing fragmentation of viewing driven by more non-linear consumption of TV content. Live TV is still the king of all media activity at over 4 hours per day for the average person. But in Q2, according to Nielsen, we saw live TV viewing decline about 3% or by 8 minutes in the average day. This trend will persist as options grow and as behavior among young people evolves. About half of this change is happening right at home on the TV with the proliferation of OTT connected devices and more SVOD options. In short, Americans are expanding their choices because we love TV!  The other half of the behavioral change in TV content consumption is coming from mobile apps.  Essentially there is no such thing as “least objectionable” content anymore. Most Americans can watch what they want, when they want. At ESPN, we live in a more rarefied environment where 95% of our content is consumed live and TV is typically the best available screen. As a result, we are seeing sports becoming a priority in the hierarchy of choice for live TV viewing. That principle applies to other video platforms as sports fans use the next “best available screen” to follow their favorite events live.   

Charlene Weisler: Do you think we will get to an industry standard cross platform measurement solution?

Artie Bulgrin: We are getting closer. We have more companies than ever pursuing cross-platform measurement including comScore, Nielsen, Symphony Advance Media and Reality Mine, to mention a few. I am hoping this competition will lead to innovation and speed to market. But there are different definitions of cross-platform measurement out there and I’m not sure which will be supported by the industry. In his book “Media Planning” Erwin Ephron said “… our media planning priority is media mix. For that we need good cross-platform duplication data.” That’s in line with my view of cross-platform measurement and where the big knowledge gap is -  to answer the basic measurement questions of how many, how often and how long… meaning  reach, frequency and time which can produce valuable measures of behavior and ad impressions.  Once we know how reach and exposure happens, then we can measure advertising impact more effectively. The search for a perfect solution will never stop in my opinion. We have to stay at it as an industry to keep pace with technology and the consumer. 

Charlene Weisler: What is your opinion of the comScore acquisition of Rentrak?

Artie Bulgrin: We have been partners with comScore since 2012 when they transformed from pure digital measurement to cross platform measurement. With Project Blueprint they are currently the lone national cross platform source out there for planning and content measurement. The merger with Rentrak will certainly strengthen comScore’s TV measurement capability and create some competition for Nielsen. Competition is always good for the industry – it breeds innovation.

Charlene Weisler: What is your philosophy on data and its impact on your job?

Artie Bulgrin: Big data is now transforming our business on an analytics level and helping to improve audience measurement with its granularity and real-time benefits. But data alone can create the illusion of precision which we have to be careful of. Lots of data does not mean it is meaningful or representative. It could be biased and unrepresentative. The other caution is that data can lead to compromises. For example, analytics may mean more precision in device usage, but less precision or even no data on people. So as I said before, data and measurement must run on parallel tracks - that’s where the solutions will be in media measurement. If used properly with the right standards in place, ultimately data plus measurement will lead to solutions that can measure media exposure and connect that exposure to impact at the consumer level. That’s the Holy Grail! 

Charlene Weisler: What do you see as the future of research?

Artie Bulgrin: It’s exciting and so different from when I started 34 years ago. Based on how busy we are and how quickly things are changing, I see a greater reliance on Research for strategic insights with much more reliance on technology and science. Researchers today need to be perpetual students focused on the latest innovations and studying the future in a present tense. This was the main reason we created the ESPN Lab in Austin – to bring advanced science and methods to the study of media and advertising; an approach that gives us deeper insights on how people are interacting with media and advertising right now. The future is around us. We need to find it, study it and be prepared for what will happen next. 

This article first appeared in www.MediaBizBloggers.com

Cross Platform Measurement with Help From CIMM

One of the most frenetic areas of measurement development today is in cross platform. Creative and scalable solutions are being crafted that enable programmers and advertisers to gain a more complete picture of how the usage of various media platforms compare to and blend within each other.  There is no standard yet, but there are a myriad of possible semi-solutions that can link some, but not yet all, platforms under one metric. Progress is being made and it is only a matter of time (and data) before we get to a complete and scale-able measurement.

CIMM’s annual Summit this past week focused on cross platform measurement. True to its name and mission, the Coalition for Innovative Media Measurement seeks to transform the way audiences are measured. Managing Director Jane Clarke has a clear vision of CIMM’s mission in cross platform and has been a great advocate of advancements in measurement. She said, “This year’s Summit showcased that exciting new methodologies to better understand the complexities of cross-platform media measurement are being formed, and the industry as a whole is taking notice.”

The half day meeting included an update on CIMM’s TAXI (Trackable Asset Cross Platform Identifier) Initiative which CIMM launched two years ago and which CIMM continues to support in the form of project investment and analyses. TAXI’s importance is being recognized. Jane explained that “the widespread industry adoption of Ad-ID and EIDR coding for all advertising and video content assets, the goal of our TAXI initiative, received resounding support from Summit attendees.”

TAXI, with its advocacy of a UPC type standard for content (both programming and advertising) across all platforms, is one very important area of need in developing cogent measurement. And the need goes beyond measurement. Citing the four “R’s of asset identification, Research, Royalties, Rights and Residuals, it is clear that the importance of verifying asset exposure across platforms serves many purposes. While TAXI's first recommendation is to register assets using Ad-ID and EIDR, there is also an initiative to develop an open standard for binding the metadata to the asset, so it won't be lost through transcoding and compression. This may be with a watermark or fingerprint technology (ACR) or by using the closed captioning space in TV broadcasting. 

In a panel on the Roadmap for Cross-Platform “Exposure” Measurement, the value of asset identification was estimated to be $2.5 billion in recurring economic benefit to the industry. So this issue is no small stakes and the challenges to overcome are not difficult, costly or insurmountable. Janice Finkel-Greene of MAGNA Global gave one example. “Without a standard, it is hard to get show titles to match”. Titles are input by humans and even a simple miss-spelling can cause hours of extra clean-up work. Once a standard code is appended to all content, the match will be based on the code itself and not the capricious spelling of the content title. As Harold Geller of Ad-ID explained, “If you can’t identify it, you can’t operationalize it. If you can’t operationalize it you can’t measure it. And if you can’t measure it you can’t monetize it.” That in itself should be a compelling argument for the adoption of a standard coding system.

ESPN has embarked on an ambitious hybrid solution for cross platform measurement with Project Blueprint combining TV, Radio, PC and Mobile data via Arbitron and comScore. As ESPN’s Artie Bulgrin explains, “The knowledge gaps about how people consume media across multiple platforms are growing and so are the business implications. Our goal is not to create new currencies, but to provide an essential layer of research that begins to mitigate those gaps with a scalable, on-going measurement solution. What makes Project Blueprint so unique is that it combines the breadth of reporting from ‘big data’ measures (census analytics) with the depth of persons-level data from single-source panels.” 

 

All in all, the CIMM Summit proved to be an industry changing event, moving asset identification and cross platform measurement forward. “Our event was a success,” Jane Clarke said, “and CIMM will continue sparking discussions to help marketers make smarter ad buy decisions and receive better return on their ad dollar investments.” 

A solution to cross platform measurement appears closer than ever.